Return Policy

Last revised: September 9, 2026

To request a return, email Support@sorlyna.com within 30 calendar days of delivery. Please obtain instructions before sending an item back.

Begin with the order details

Include the order number, the item, your reason for returning it and proof of purchase. After reviewing the request, we provide the appropriate return destination and instructions. The shipping address printed on the original parcel is not automatically a return address.

Returning after a change of mind

The item should be unused and uninstalled, in its original packaging and complete with all supplied parts and accessories. Inspect the contents before use or assembly. Used, altered or incomplete goods may not qualify for a change-of-mind return.

Return freight and original delivery fees

Customers pay the return transport costs for a change of mind, including oversized freight when required. Original delivery charges are generally nonrefundable, except where applicable law requires a refund. When we confirm a wrong, faulty or transit-damaged item, we arrange a suitable remedy and explain the shipping arrangements.

Inspection and refund

Once returned goods have been inspected, we notify you by email of the outcome. Approved refunds are sent to the original payment method. The bank or payment provider may need additional processing time before the credit appears. We can help you check its progress if needed.

Problems with the delivered item

Report damage, faults or missing parts promptly and include the order number and clear photographs of the product and packaging. These return conditions do not limit mandatory protections for faulty, misdescribed or otherwise nonconforming goods.